Welcome to the Youmedico platform ("Platform"). This platform is owned and operated by Unoiversal Consultancy Limited (“Company”, “We”, “Us” or “Our”). We understand and respect the importance of your privacy and are committed to safeguarding your personal information. In this Privacy Policy ("Policy"), we describe our practices in relation to the collection, use, disclosure, and protection of your personal information within our Platform.
We encourage you to read this Policy in full to understand our data-handling practices before using our Platform. If you have any questions or concerns about this Policy or our practices, please feel free to contact us at service@youmedico.com.
For Us, data protection, and information security are the basis for stable and successful customer relationships and are of great importance to the company. For this reason, the protection of your personal data (hereinafter referred to as “data”) is important to us.
When handling data, we observe all of the relevant regulations, especially those of the General Data Protection Regulation (GDPR) – as amended. In addition, we have taken the technical and organizational measures that are required for appropriate data protection.
In this data protection declaration, you will find all the information about how we process and protect your data in accordance with the GDPR. We aim to provide you with this information in the clearest and most understandable way possible.
We use your personal data to operate, provide, develop, and improve the services that we offer our Users and Specialists. These purposes include:
Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view). Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our users come.
We use cookie identifiers and other similar tracking technologies to allow you to take advantage of some of essential features. Cookies can be a small data file sent from a server to your web browser that is stored in your browser cache. Cookies on our website are used to:
Youmedico retains the right to cooperate with any third party (including search engines, providers of measurement and analytics services, social media networks, and advertising companies) which may use its own tracking technologies to provide certain services or features, including targeted online marketing techniques such as attribution tracking, remarketing, and cross-device tracking. Such third parties may provide us with some statistical information about you (for example, your interests, information on your devices etc.), which help us to improve the adverts shown each time you visit our platform.
Youmedico may include widgets from third-party websites and social networks, and third parties may choose to include Youmedico widgets on their websites. Youmedico, as well as the third party, may receive analytics from those widgets that may be used to enhance our data, to improve our services, or for marketing purposes. You can manage your privacy preferences for these widgets via your account with the third party.
Almost all browsers (Internet Explorer, Firefox, Chrome etc.) can suggest how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you do not wish such information to be collected about you, please refer to the instructions of your browser.
Also, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer.
We keep the information no longer than it is reasonably necessary. If you do not want to use our services, you can immediately delete your personal data by contacting us.
We reserve the right to keep information that is reasonably necessary when it is required to comply with applicable tax/revenue laws, resolve disputes, and enforce our agreements. We will delete this information as soon as such data becomes no longer needed but no later than 2 years.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We use Secure Sockets Layer (SSL) software, which encrypts all the information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
You have the right at any time:
If we process your data on the basis of your consent, you have the right to revoke this consent at any time by e-mail or post.
Our platform may provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
When using our services, you have the opportunity to register on the Youmedico platform (https://www.youmedico.com/). This gives you access to your personal profile and appointment section so that you can view the results of your consultations.
The legal basis for registration is both your consent in accordance with art 6 para 1 lit a GDPR and the initiation or fulfilment of a contract in accordance with art 6 para 1 lit b GDPR.
In particular, the following data will be processed for your use:
In addition, the following optional data can be processed by you:
Your data will not be shared with third parties. As part of the matching process with specialists, your data, especially your age, gender, preferences for the consultation and appointment times, country, date of payment, first and last name will be transmitted to the selected specialists.
The data will be stored for as long as is necessary to achieve the above-mentioned purpose or as long as it is necessary within the framework of legal retention periods.
The data will be stored for as long as is necessary to achieve the above purpose or as long as is required by statutory retention periods. The legality of the processing that took place between your consent and your revocation remains unaffected.
There is no obligation for you to provide this data. However, failure to provide your data would mean that you will not be able to take of Youmedico services.
By using Youmedico (-video or -text chat), you get easy access to professional help from specialists.
The legal basis is both your consent in accordance with art. 6 para. 1 lit a GDPR and the initiation or fulfilment of a contract in accordance with art. 6 para. 1 lit b GDPR.
For processing usage, the following data will be processed by you in particular:
Your data will be transmitted to the specialist you have chosen for further processing.
The data will be stored for as long as is necessary to achieve the above-mentioned purpose or as long as it is necessary within the framework of legal retention periods.
The data will be stored for as long as is necessary to achieve the above purpose or as long as is required by statutory retention periods. The legality of the processing that took place between your consent and your revocation remains unaffected.
There is no obligation for you to provide this data. However, failure to provide your data would mean that you will not be able to take of Youmedico services.
The personal data you provide in the course of authorization will be processed for collection and storage as well as for coordination and evaluation in the confirmation and identification process. In addition, your application data for authorization purposes may be kept on file for subsequent application authorization and identification purposes without your separate consent.
The legal basis for this is either the initiation of a contract in accordance with art. 6 para. 1 lit b GDPR or our legitimate interest in accordance with art. 6 para. 1 lit f GDPR to store data as evidence for the assertion and defence of legal claims.
In particular, the following data will be processed for your use:
We collect Personal Data in order to provide and continually improve our products and services. Here are the types of information we gather:
After your rejection to continue cooperation or termination of such cooperation with us, the personal data you have transmitted will be stored for 1 year and then deleted.
You can revoke your consent to the keeping of your personal data at any time. To do this, you can send us a message via service@youmedico.com.
The legality of the processing that took place between your consent and your revocation remains unaffected.
There is no obligation for you to provide personal data. However, failure to provide your data would mean that we cannot consider your application in the authorization and identification process, as otherwise we would not be able to assess whether you are suitable for the cooperation.
